Refund policy

🔁 RETURN & REFUND POLICY (Salty Designs Plus)

✨ The Salty Standard

At Salty Designs Plus, every item is made with intention, confidence, and care. Because most of our products are custom-made to order, we keep our policies simple, fair, and transparent.

📦 Returns & Exchanges

Due to the nature of our products:

  • All apparel items are made-to-order
  • All digital products are instantly delivered

👉 Because of this, we do NOT accept general returns or exchanges for:

  • Wrong size selected
  • Change of mind
  • Style or color preference

❌ Non-Returnable Items

The following items are final sale:

  • Digital downloads (journals, templates, etc.)
  • Custom or personalized items
  • Sale or discounted items

✅ We WILL Make It Right (If There’s an Issue)

We stand behind our quality 💯

If your item arrives:

  • Damaged
  • Defective
  • Incorrect (wrong item sent)

👉 We will gladly offer:

  • A FREE replacement, OR
  • A full refund

📸 How to Request a Replacement or Refund

Please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo of the issue

📧 Email: Saltydesigns2025@gmail.com

Once reviewed, we’ll take care of you ASAP 💛

💳 Refund Processing

  • Approved refunds are issued to your original payment method
  • Please allow 5–10 business days for your bank to process

📏 Sizing Responsibility (Important)

To keep things fair:

  • Please review our size charts carefully before ordering
  • If unsure, we recommend sizing up for a relaxed fit

👉 We are not responsible for incorrect size selection

💻 Digital Product Policy

All digital products are:

  • Delivered instantly after purchase
  • Non-refundable & non-exchangeable

If you experience any issues accessing your file, contact us—we’ll fix it fast.

💬 Our Promise

We’re not just a brand—we’re a vibe.

If something isn’t right, we will make it right.
Because confidence should come with peace of mind.